All FAQS

Setting a Scan Frequency Limit for Contacts


Based on your methodology, or as a means of managing your subscription utilization, you may want to restrict your contacts as to the frequency of completing scans on your bodQR app by setting a limit. To set a limit, go to the Settings item on...

Using Your Connect Lite Free Trial


The Connect Lite bodQR plan is always free and enables you to offer body analysis to your prospects and members as a complimentary, value-added service that positions your business as both expert and progressive. Results from Connect Lite...

Using the Quick Access SCAN Button


When logged into your bodQR account you will see a floating SCAN button on the bottom right- hand side of your screen. Clicking on this button pops up the default QR code for your app. Once visible, you can share this code directly...

Customizing the Scan Invitation Email to Contacts


The bodQR app uses a standard template for scan invitations to contacts that already incorporates your company name. You have the option to further customize the language in the email template to better match your brand voice and communication...

Setting the Colors for Your bodQR App


The colors in your bodQR app can be customized to match your branding. To view and edit your app colors, click on Settings in the main navigation and select Colors. You can set the color for the text on active items and buttons, the color...

Using bodQR with Remote Prospects and Members


The original inspiration for bodQR was the need to evaluate remote prospects and members who did not come into a facility for fitness and nutrition coaching services but instead accessed those services through online, video, email, texting and...

Understanding the NeedsFunnel Feature


The NeedsFunnel in your bodQR app is an automated online lead generation process that uses the bodQR body analysis scan to quickly engage prospective and current members, learn and educate them about their needs and then propel them...

Assigning an Unassigned Contact to a User


When contacts are registered by a user and invited to take a scan through the Scans feature in the bodQR app, those contacts are automatically assigned to the user who initiates the invitation. That means activity by those contacts – such as...

Adding a Welcome Video to Your NeedsFunnel


The landing page for your NeedsFunnel can include a Welcome Video to introduce your brand or encourage visitors to complete a body analysis scan. To add a Welcome Video, click on Settings on the main navigation, then select NeedsFunnel, Videos...

Adding a Thank You Video to Your NeedsFunnel


The final page for your NeedsFunnel (following review of body analysis results) can include a Thank You Video to further educate about your brand or encourage visitors to take a next step in your enrollment, renewal or upselling process. To...

Adding, Viewing and Editing Your Services List in NeedsTarget


You have the option to present a complete or partial list of services and products to your prospects and members in the Next Steps section of the Consult and Evaluation Views in your bodQR app, providing a means of interesting them in your...

Creating a Prospect Offer for Your NeedsFunnel


You can add an offer that is targeted to prospective members as a final step in your bodQR NeedsFunnel. Offers provide incentive for prospects to proceed in your enrollment process, whether that is a trial offer, consultation appointment or...

Reassigning a Contact to a Different User


When contacts are registered by a user and invited to take a scan through the Scans feature in the bodQR app, those contacts are automatically assigned to the user who initiates the invitation. That means activity by those contacts – such as...

Creating a Member Offer for Your NeedsFunnel


You can add an offer that is targeted to current members as a final step in your bodQR NeedsFunnel. Offers provide incentive for members to engage further with your business, services and staff, whether through a trial offer, consultation...

Adding, Viewing and Editing Automated Recommendations in NeedsTarget


After adding services and products to your bodQR app (see the Adding, Viewing and Editing Services List in NeedsTarget FAQ) you can use the NeedsTarget recommendation engine to automatically trigger specific recommendations for prospects and...

Updating the Account Password for a Contact


While your contacts can use the password reset option on your bodQR login page, you can also reset the password for a contact from within their contact record in your bodQR app. Start by accessing the contact record through the Active Contacts...

Enabling & Disabling the Invite a Friend Feature in Your NeedsFunnel


The Invite a Friend feature gives contacts the opportunity to encourage others to take a body analysis on your bodQR app, and in turn generate leads for your business. This feature can be turned off if you do not want contacts to be able to...

Creating, Viewing, Editing and Displaying Your BrandExplain Presentation


In addition to walking your prospects and members through their results, your bodQR app can also deliver a sales presentation that shares information about your overall business and mission, staff, facility, and members using the BrandExplain...

Setting Up a Website Button for Your NeedsFunnel


To improve website traffic engagement and conversion of website traffic to leads, as well as to enhance brand positioning, you can add a Website Button to your site that pops up the landing page for you NeedsFunnel. This allows visitors to...

Setting Up a Website Banner for Your NeedsFunnel


To improve website traffic engagement and conversion of traffic to leads, as well as to enhance brand positioning, you can add a Website Banner to your site that pops up the landing page for you NeedsFunnel and allows visitors to complete a body...

Updating a User Password


Users can access the password reset option on your bodQR app login page to reset their own passwords. Subscribers can also reset user passwords from within the bodQR app. To reset a user password, click on the Users menu, select the All Users...

Sending an Account Link to a Contact


You may want to send an account link to a contact as a reminder to view their results or to notify them that additional results are available (for example, if you gave them access to previously restricted scan reports through the Access menu). An...

Updating Membership Status for a Contact


Contacts who self-register in the bodQR app and users who register contacts directly inside the app will select an initial membership status (Member or Non-Member) at the time of contact creation. If the membership status of a contact changes,...

Viewing and Adding Notes in Contact Records


To add or view a note in a contact record, navigate to the record from the Contacts menu on the main navigation using search or sort to select your contact. On the contact record click on the Notes button. You will see any prior notes...

Using bodQR in Sales Consultations and Self-Enrollment


bodQR scans are designed to support the sales process for fitness and nutrition businesses by capturing prospect information that is essential for successful membership enrollment and the up-sale of added services. bodQR scans – are...

Printing Posters for Your Facility from Your App


To be sure that members and prospects know about and make use of your bodQR app, it is ESSENTIAL that you place posters throughout your facility – including the front desk, lounge or seating areas, locker rooms, workout and classroom areas,...

Canceling Your Paid Subscription


Canceling your app will restrict your access to all paid features of bodQR. Your account will automatically downgrade to the free version of bodQR upon cancelation. To cancel your subscription, go the Admin on the main navigation and click on...

Viewing, Editing and Adding Sales Opportunities


Opportunities in the bodQR system represent potential sales for your business based on the needs and expressed interests of a contact. Subscribers and Users can create opportunities for themselves and others in bodQR, providing a structured...

Deactivating Your Account


Deactivating your bodQR account will cancel your subscription and will also make your app inaccessible for all users and contacts. Note that if you wish to cancel your subscription but still want to allow contacts to access your app to...

Adding, Viewing and Editing Personas


Persona-based marketing and sales involves targeting one or more specific profiles that are best suited to your offerings based on a set of demographics, conditions, goals, preferences and more. You can identify target personas from within your...

Using the Scans Dashboard


You can see a summary of the scan activity for your bodQR app by using the Scans Dashboard, which can be accessed by clicking on Dashboard in the main navigation then selecting Scans. On the Scans Dashboard you can see completion volume...

Setting the Pop-Up QR Code for In-Person Scans


Note that when a user is logged into the bodQR account, they will see a Scan button floating in the bottom corner of the page. Clicking this Scan button will pop up the app QR code on the screen, which can in turn be scanned by a contact so they...

Initiating a bodQR Scan


There are several ways for a contact to gain or be given access to bodQR in order to complete a scan. QR Code: The simplest approach is for contacts to scan the QR code for your app. For example, your QR code can be shared – in print...

Completing a Scan on a Club or User Device


You can initiate an in-person scan for your member or prospect using a club or user device (smartphone, tablet, kiosk, etc.) in instances when the member or prospect does not have their own personal device available to scan your app QR code —...

Adding, Viewing and Editing Groups and Group Sessions


If you serve members in a group setting – whether that is personal training, semi-private or small group training, group nutrition coaching, boot camps, challenges or group fitness classes – you have the option to create groups in bodQR that...

Viewing Scan Results


Depending on plan level, subscribers and users have a variety of options for viewing scan results. (Note that for the free CONNECT Lite plan, only contacts are able to view their own results.) There are three views available in bodQR that can...

Auditing Sales Opportunity History


In tracking the sales opportunities for your business, you may wish to view or audit changes to those opportunities to understand any updates to opportunity status. For example, you might want to see if a grade was updated or if an opportunity...

Selecting a Subscription Plan Level


All bodQR plans give you the ability to add an unlimited number of users and locations, which allows you to select the best plan for your business based solely on the features that you need. The three key considerations for plan selection are...

Viewing, Editing and Adding Purchases


Purchase or sales tracking in the bodQR system is designed to help you connect scan and consultation activity with revenue at the contact level. Subscribers and Users can record purchases or sales for themselves and others in bodQR so that your...

Upgrading Your Trial, Free or Paid Plan


To see your current Trial, Free or paid subscription plan level, click on Admin in the main navigation of your app, then select Subscription. To upgrade your subscription, click on the Update link next to your current plan, which will take...

Using the Consultation Dashboard


The Consultation Dashboard (available in CONSULT and COACH Plans) summarizes data about the number of contacts who have reviewed their scan results, your brand information and your services in the Consult View, as well as the average amount of...

Enrolling Contacts in Group Sessions and Viewing Session Dashboards


Once you’ve set up your groups and session schedules in bodQR (see the Adding, Viewing and Editing Groups and Group Sessions FAQ), you can enroll your members into those sessions and take advantage of group analytics (feature available in Coach...

Using Your Trial Plan


Trial plans are the opportunity for you to experience premium features from paid bodQR subscription plans without upfront payment for that plan tier. Trial plans have a fixed duration, and you will see the amount of time remaining in your...

Viewing Scan Experience Ratings


Contacts are given the opportunity to rate their experience in your bodQR app after reviewing scan results in the Consult View (available in CONSULT and COACH plans). One way to view these ratings for an individual contact is through their...

Accessing Learning and Training Resources


You can get information about how to use your bodQR app, as well as information on bodQR metrics and the underlying research, through the Learning area on the main app navigation. Within the Learning menu, you can access – Our...

Making the Most of Your Trial


For simplicity, during your trial we recommend limiting your app configurations to the settings outlined in the Getting Started with Your App FAQ -- which focuses on updating your company information, primary location and users, as well...

Getting Started with Your App


To begin using your bodQR app quickly, the simplest approach is to focus on configuring the basic settings – namely your company information, primary location details and users (staff). Once it is configured, you'll want to promote your app to...

Promoting Your App in Your Facility with Posters


The best way to quickly alert your members and prospects to the availability of your bodQR app is with posters in your facility that display the QR code and provide instant access. We recommend that you place posters throughout your facility,...

Using the Opportunity Dashboard


The Opportunity Dashboard (available in CONSULT and COACH plans) enables you to view a summary of your potential revenue pipeline based on the opportunities that have been created for your contacts. Access by clicking on Dashboards in the main...

Promoting Your App on Your Website


Your bodQR app provides a way to engage website visitors that educates and positions your brand as the expert, while also capturing contact information and prompting visitors to take the next step in your enrollment process. By helping site...

Promoting Your App Through Staff Interaction & Outreach


Having your staff personally prompt members to take a scan and instruct them on how to get started is likely the most immediately impactful strategy for promoting and increasing usage of your bodQR app, and a great way to leverage the posters you...

Body Analysis Glossary of Terms


Body Composition Metrics Body Mass Index (BMI) – A calculation using height and weight that provides an indication of whether an individual is underweight, normal weight, overweight or obese. Waist-Height Ratio (WHtR) – A calculation...

Using the Purchases Dashboard


The Purchases Dashboard allows you to view sales for contacts who have completed scans in your bodQR app and for whom Users have entered purchase data. This is one way to see the revenue impact of body and needs analysis on your business, as well...

Promoting Your App Through Social Media


If you use social media to keep followers informed about your brand, then posting online in social platforms can be a great channel for promoting you bodQR app. As it takes 7+ exposures for consumers to take action, we’d suggest that you...

Using the Leaderboard Dashboard


The Leaderboard gives you a way to quickly compare or rank initial and repeat scan volumes across locations, and within any individual location, to compare or rank scan volumes by user.   Access through the Dashboard item on the main...

Tips for Progress Tracking with bodQR Body Analysis


There are many instances when it is useful to compare current bodQR body analysis results with prior results. For example, from the start to the end of a boot camp, nutrition program or personal training period. When relying on...

Viewing Website Button and Banner Link Clicks


Click tracking is available for your website button and banner links that drive site visitors to your bodQR app. This information can help you understand the performance of these links and, for example, whether you might want to adjust the...

Viewing Contact NeedsCoach History and Responses in the Contact Record


Each time a contact reviews scan results in bodQR they have the option to respond to questions posed by the bot that narrates each step of their data presentation (this is the “NeedsCoach” feature). Any contact responses to the bot...

Adding, Viewing and Editing Campaigns for Users


Adding, Viewing and Editing Campaigns for Users You can create campaigns or contests in your bodQR app to get your users focused on achieving specific scan-related goals (scans, consults, sales) and in turn increase the engagement of your...

Viewing Contact Scan History Using the Inquiry View and Consult View


Contacts (and Users) can view and compare prior scan results by clicking on the “View History” button in the Inquiry View and/ Consult View (available in paid Connect, Consult and Coach level plans), which can be accessed by users from the...

Viewing My Assigned User Campaigns


As a User, you may be asked to participate in campaigns or contests that are designed to help increase the number of prospects and members who take an initial or repeat scan on the bodQR app. To view your active assigned campaigns, click on...

Creating, Viewing, Ordering and Editing Custom Questions in QuestionCreate


If you would like to capture information from prospects and members that is not requested as part of standard bodQR scans, you can use the QuestionCreate feature to build additional questions that will be included at the end of the Goal &...

Viewing Custom Question Responses and Reports


You can view the responses for specific contacts in the contact record, which can be found through the Contacts menu in the main navigation. On the contact record page, click on the QuestionCreate Responses button. The questions and...

Monitoring Usage of Your App Subscription


To get an overview of the utilization of your app, click on Admin in the main navigation of your app, then select Usage. On the Usage Page you can view the volume of body and needs analysis completed by subscription month. Once you’ve...

Viewing Account Notifications or Alerts in Your App


To view account notifications, log into the app and click on your bell icon at the top of the app screen. In the dropdown display you will see the most recent notifications for your account. To view your entire notification history,...

Counting Scans and Understanding Subscription Scan Allowances


Paid bodQR subscription plan tiers have different monthly scan volume allowances. For CONNECT Plans, those allowances relate exclusively to the number of Body Analysis scans completed during the month – so each Body Analysis conducted counts...

Resuming a Scan Sequence


For CONSULT subscription plans, complete scan sequences include Body Analysis and Goal & Activity Profile scans. For COACH subscription plans, complete scan sequences include Body Analysis, Goal & Activity Profile, Fitness Diagnostic...

Viewing and Updating Your Payment Method


Viewing and Updating Your Payment Method To see your current payment method, click on Admin in the main navigation of your app, then select Subscription. On the Subscription page, click on Payment Method. To update your payment method,...

Applying Tags and Filtering Contacts with Tags


To apply a tag to a contact, navigate to the Contact record via the Contact menu and click on the Edit Contact button. On the Edit Contact page, use the Applied Tags field to select the tags that you would like to apply to the contact by...

Creating, Editing and Deactivating Tags for Contacts


Tags are digital labels that can be applied selectively to contacts to help with categorization and tracking. Tags can be used in a wide variety of ways limited only by the imagination. For example you can designate interests, prior activities,...

Using Location-Level URLs and QR Codes


To streamline the experience of using bodQR for your members and prospects in multi-location businesses, you can use Location-Level URLs and QR codes in your on-premises and online marketing such as emails, custom posters, flyers and social posts...

Using the Contacts Report Filter


You may wish to create a list of contacts that share one or more characteristics, such as membership status, tag or scan completion date range. To create a filtered contact report, click on Contacts in the navigation, select the contact type...

Setting Up Location-Level Logos


Your corporate logo is the default branding for all of your locations. If you have more than one brand or logo variation across multiple locations, you can set location-level logos to appear in your app for your members and prospects based on...

Exporting Contacts and Users from Your App


You can export the name and contact information for your contacts and users from the bodQR system into a .csv file format. To export these lists, click on Contacts in the main navigation and then select the contact type (Active, Referral,...

Editing a Contact


Contact details can be edited in the contact record. To access, click on Contacts in the main navigation, then sort or search to find your contact and click on the Info button. On the contact record, click on the Edit Contact...

Adding and Viewing Contact Photos in the Evaluation View


Contacts and Users with access to the Evaluation View can add photos to their Body Analysis scan history and contact record as a way of tracking progress (feature available in COACH plans). Photos are associated with and stored for specific Body...

Using Scan Invitations


While many contacts will initiate a scan directly using the QR code for your app, you may also want to invite contacts to take a scan in person or by email. To initiate a scan for a new contact, click on Scan in the main navigation and select...

Viewing Contacts by Category


Your contacts are organized by category or status in your bodQR app. Each category can be searched separately using the Contacts menu in the main navigation. Select from Active contacts, Friend Invites (these are contacts suggested by...

Deleting and Restoring a Contact


Removing contacts from Active status in bodQR allows you to keep a clean list of members and prospects with whom you are engaging or wish to engage. Deleting a contact from your bodQR app moves Active contacts to an inactive (or deleted) state...

Enabling the Skip Scan Option in New Contact Consultations


The BrandExplain feature of bodQR allows subscribers to create a brand presentation including PDF documents, videos, a virtual tour, an introduction to staff, member stories and more (available in CONSULT and COACH plans).  For more information...

Disabling and Re-enabling Login for a Contact


You may want to fully disable the ability for a contact to access your bodQR app and their results without deleting that contact. To do this, click on Contacts in the main navigation, use search or sort to find your Active contact. You can...

Updating Contact Access to Results by Scan Type


There may be circumstances for which you do not wish your contacts to be able to view all or part of their scan results. For example, you may be reviewing results in sequence over the course of several coaching or training sessions, and don’t...

Requiring Specific Scan Types for Initial and Repeat Scan Sequences


While all new and repeat scan sequences initiated through your require the Body Analysis scan as a default, you have the option to require additional scans for new and repeat sequences (feature available in CONSULT and COACH plans). Note that...

Hiding Scan Type Options for Users and Contacts


You have the option to hide scan specific scan types for all users and contacts (feature available in CONSULT and COACH plans). These settings apply to both new and repeat scan sequences. Note that the Body Analysis scan cannot be hidden as...

Viewing and Updating Your Subscription Plan


To see your current subscription plan level, click on Admin in the main navigation of your app, then select Subscription. To make a change your subscription, click on the Update link next to your current plan, which will take you to the...

Hiding Select Body Analysis Scan Results from Contacts and Users


Hiding Select Body Analysis Scan Results from Contacts and Users You have the option to hide certain results that appear by default in the Consult View of your bodQR app (feature available for CONSULT and COACH plans). Those results are...

Enabling Contact Data Appending and Viewing Appended Data with Prequalifind


To improve your prequalification process and get an expanded understanding of your contacts, you have the option to enable data appending in your bodQR app through Prequalifind (feature available in CONSULT and COACH plans). Data appending...

Setting the Default Post-Scan Results (NeedsCoach) View for Members and Prospects


You may wish to limit the extent to which a contact can view their scan results immediately post-scan if you intend to use those results as an incentive to attend a one-on-one coaching session or sales discussion (whether in-person, by phone, or...

Setting Up Contact Referral Offers and Viewing Referrals


After reviewing their service recommendations in the Consult View and Evaluation View, your members and prospects can submit referrals to your business through an embedded referral form (feature available in CONSULT and COACH plans). As an...

Adding a Location


To set up a location in your bodQR account, click on Locations in the main navigation of your app, then select Add Location. On the Add Location page — enter a name for the location that will make sense to your prospects and members and...

Accessing the Weight Report Guide


The Evaluation View includes a set of detailed, personalized reports for contacts based on the results of the Weight Diagnostic scan (feature available in COACH plans). These reports are accessed in the Weight menu by selecting...

Editing a Location


To view and edit the details for a location that has already been set up in your system, click on Locations in the main navigation of your app, then select All Locations. From the locations list, click on the edit icon (pen) for the location...

Adding a City


All locations must be assigned to a city in order to be set up in the bodQR system, and all cities must be assigned to a state if located in the US (or to a country if located outside the US). To add a city, click on Locations in the main...

Accessing the Fitness Report Guide


The Evaluation View includes a set of detailed, personalized reports for contacts based on the results of the Fitness Diagnostic scan (feature available in COACH plans). These reports are accessed in the Fitness menu by selecting...

Editing a City


To view and edit the details for a city that has already been set up in your system, click on Locations in the main navigation of your app, then select All Cities. From the All Cities list, click on the edit icon (pen) for the city you...

Accessing the Fitness & Weight Analyst Certification Course


Accessing the Fitness & Weight Analyst Certification Course The Certified Fitness and Weight Analyst (CFAWA) training in the bodQR app is designed for users who wish to gain an in-depth understanding of bodQR fitness and weight metrics,...

Accessing the Fitness and Weight Research Compendium


The standard and proprietary metrics used by bodQR are grounded in and supported by third-party fitness, nutrition and weight research. In the app, users can see links to over 230 research summaries that are a representative sample of the...

Adding a User


To set up a user in your bodQR account, click on Users in the main navigation of your app, then select Add User. On the Add User page, enter the name, email address, mobile phone number for the new user, create a password and assign the user...

Viewing Fitness and Weight NeedsScores


NeedsScores are simple yet sophisticated metrics that translate the data and analytics about your prospects and members into a set of six fitness success factors and six weight success factors, measured by importance (feature available in COACH...

Editing a User


To make changes to a user profile, click on Users in the main navigation of your app, then select All Users. From the All Users list, click on the edit icon (pen) for the user profile that you want to edit. Make your changes to the user...

Updating Company Information and Logo


To make changes to your company information, click on Admin in the main navigation of your app, then select Company. On the Company Details page you can edit the name, phone number, address, URL and primary email address for your company. You...

Viewing and Editing Your Primary Location


The primary location for your business is created automatically from your company information in your bodQR app at the time your new app is generated. From this starting point, you will likely want to modify the details of your primary...

Updating Your Subscriber Profile


To make changes to your Subscriber Profile, click on Admin in the main navigation of your app, then select Profile. On the Subscriber Profile page you can edit the name, phone number, job title, primary email address and password for the...

Viewing and Updating Your User Profile


To view your User Profile, log into the app and click on your Username in the upper right corner of the app. In the dropdown menu, select My Profile. To request a change to your user profile information, contact the account...

Viewing and Updating Your User Email Preferences


To make changes to your email preferences, log into the app and click on your Username in the upper right corner of the app. In the dropdown menu, select Email Preferences. Use the email setting to opt into or opt out of email...

Setting Units of Measure for Questions and Results


To view and set the units of measure for your app, click on Settings in the main navigation of your app, then select APP. In the APP settings page, select either Imperial or Metric as the units of measure that you prefer for your app. Click...

Viewing Contact Scan History from the Contact Record


From the main navigation in your app, select Contacts and use the search or sort features to find your contact, then click View. On the contact record page, click on the Scan History button.   You’ll see a list of completed scans...

Printing Evaluation View Dashboards (Scan Results)


The Evaluation View of contact data contains numerous dashboards with graphical and numerical summaries of scan results. For review or sharing of those results, you have the option to print the dashboard content – whether in PDF form or as a...

Viewing Your App Custom URL


To view your unique app URL, go to Settings in the main navigation of your app, then select APP. In the APP settings page, you will see the URL for your app. To copy to your clipboard, simply click on the icon next to the URL. Users and...

Logging Into Your bodQR App


In the APP settings page, you will see the primary URL for your app. Users and contacts can log into your app using your unique app URL, which can be found in the APP settings page. Your login page will reflect any customizations made...

Loading Prior Scan Results to the Evaluation View Dashboard


Evaluation View dashboards are by default populated with the data from the most recent scan (if any) for each scan type. For the purpose of member coaching or progress evaluation, you can also load previous scan results to the Evaluation View...

Viewing Scan Responses in the Contact Record


From the main navigation in your app, select Contacts and use the search or sort features to find your contact, then click View. On the contact record page, click on the Scan Responses button. You will see a list of completed scans...

Viewing Your App Contact Registration URL(s)


Your prospects and member can be invited to take a bodQR body and needs analysis by sharing with them the registration URL(s) for your app (as links or QR codes). To view the registration URL(s) for your app, click on Settings in the main...

Requesting Support


To make a support request from within your app, click on the Support button at the top of your app screen. Complete the support form then click Send to submit. You will receive a response to the email address associated with your User...

Promoting Your App through Assessment Weeks


A best practice for launching your bodQR app and capturing ongoing scan data from your members is to hold Assessment Weeks. We recommend running an initial Assessment Week event to introduce your members to the bodQR app, then repeating the...